Steve
Wylie
An
inspired individual
with true entrepreneurial
flair. Passionate and
committed to all aspects
of business development
with a particular interest
in e-business development,
he can be relied upon
to develop new initiatives,
test alternative methods
and implement radical
change.
Steve benefits from
a broad background of
commercial experience
and business acumen.
He enjoys being involved
in many different types
of businesses and thrives
on seeing them grow,
develop and release
their greatest potential…
Key
Skills areas include:
-
Leadership and People
Management
-
Internet Marketing
-
Operational Management
-
Problem Solving
-
Utilities Sector
-
Retail Sector
-
Telecommunications
Sector
-
Financial Management
-
Business development
-
Marketing and market
research
-
e-Business
Summary Key
Achievements:
- Provision of e-business
advice/consultancy
for the purposes of
developing FWL
- Specialist e-business
advice to independent
consultants
- Acquisition of
specialist marketing
products/e-business
tool
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- Acquisition
of re-sale
licenses
for successful
direct mail
products
- Market
Research
- Hosting
& development
of client
websites
- Responsible
for full
recruitment
and training
program
for Customer
Accounts
department
–
ending in
successful
recruitment
and training
of circa
20 full
time customer
agents
- Reduced
attrition
rates of
new recruits
by 50%
- Production
and monitoring
of departmental
workload
statistics
- Circa
75% reduction
in overall
department
work levels
through
successful
implementation
and management
of “taskforce”
team
- Successful
testing
& implementation
of alternative
working
patterns
to enable
greater
flexibility
of resourcing
to meet
the workload
and customer
service
requirements
e.g. twilight
working
- Contribution
to the overall
business
process
program
(working
with external
consultants)
to reduce
operating
expenditure
for department,
improve
business
processes
and understand
key business
drivers
- Worked
as part
of departmental
management
team to
develop
3 year business
plan
- Built
excellent
working
relationships
with existing
clients
and gained
ongoing
business
as a result
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