Debbie
Fletcher has
worked for 5 years in
the telecommunications
industry and 10 years
in years as an independent
consultant. Within these
20 years of experience
she has first hand experience
of most of the water
industry and 5 the business
problems that companies
face on a day to day
basis. What's more,
she's found solutions
and driven real benefits
into her everyday working
life.
Debbie
benefits from a wealth
of business and commercial
experience and her common
sense, no nonsense approach
to “getting things
sorted” offers
effective short and
long term change solutions
in any organization,
along with the associated
and expected benefits.
She has excellent planning
and organizational skills,
creating a “team”
environment wherever
she works, achieving
great results and having
fun too. Her leadership
style is infectious
and she sets clear targets
and a framework for
others to thrive in.
When the going gets
tough she will always
maintain a clear focus
on YOUR business needs.
Her personal values
comprise trust, honesty
and integrity.
Key Skills
areas include:
-
Leadership and People
Management
-
Project Management
and Strategic Program
Management
-
Integration, Centralization
and Separation
-
Business Transformation
-
Strategic Process
Transformation and
Quality Management
-
Organization Change,
Change Management
and Communication
-
Operational and Financial
Management
-
Outsourcing
-
Supplier and Partner
Relationship Management
-
Bill & Collect/Order
to Cash
-
Accounts Payable/Purchase
to pay processes
-
Utilities
-
Telecommunications
-
Retail
Summary Key
Achievements:
- Successful project
management for the
migration from 10+
financial platforms
onto a single instance
of SAP in the Credit
Operations department
of a major telecommunications
company
- Successful project
management for the
legal merger of operating
companies into single
companies per country
in the Credit Operations
department of a major
telecommunications
company
- Successful project
management for the
implementation of
a call generation
in the Credit Operations
department of a major
telecommunications
company
- Successful project
management for the
implementation of
an advanced payment
tool system in the
Credit Operations
department of a major
telecommunications
company
|
- Successful
program management
of multiple
change implementations
to automate
the “dunning”
process in the
Credit Operations
department of
a major telecommunications
company
- Successful
program management
for the process
documentation
in the Credit
Operations department
of a major telecommunications
company including
Sarbanes Oxley
compliance
- Successful
migration of
eight regional
and two Head-office
Companies into
a Shared Service
Centre for Retail
Automotive Company,
re-engineering
the company
and processes
along the way.
Provision of
experience in
change management,
program and
project management,
stakeholder
engagement and
communications
along with business
operational
and service
delivery experience
within Order
to Cash and
Accounts Payable.
- Successful
development
of a Shared
Service Centre
improvement
program covering
Order to Cash
and Purchase
to Pay
- Global Taskforce
for major telecommunication
company –
issue based
consultancy
from conception
through to delivery,
identifying
recommendations
for improving
key stakeholder
perceptions
regarding global
business transformation
- Successful
management of
£30M UK
Customer Relationship
Management program
(Siebel) for
major telecommunications
company
- Separation
and Integration
planning and
management for
operational
improvements,
centralization
and readiness
for sale of
consumer business
(ICMS, SSBS,
CARMS) for major
telecommunications/cable
company
- Centralized
production of
customer based
billing reports
to ensure consistent
customer service
levels for major
telecommunications
company –
mobile services
division
- ISO9002/BABT/BSI
accreditations
for major utility
company
- Department
restructuring
for improved
customer service
benefit, reduced
costs including
the implementation
of multi skilled
teams. Centralization
from 21 sites
down to 1 –
for major utility
company
- Implemented
staff development,
training and
induction programs
for major utility
company
- 75% reduction
in outstanding
work levels
within customer
accounts department
for major utility
company
... Read More |
|